Privacy policy

PRIVACY POLICY

Last updated: July 2026

At SayitShop, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you shop with us at sayitshop.co.za. Please read it carefully — your trust means everything to us.

This policy is compliant with the Protection of Personal Information Act (POPIA), Act 4 of 2013 — South Africa's data protection law.

👤 1. Who We Are

SayitShop is a proudly South African online store offering premium skincare, wellness, baby care, home essentials, and automotive accessories, delivered nationwide.

🌐 Website: sayitshop.co.za 🇿🇦 Based in South Africa

📋 2. What Personal Information We Collect

When you shop with us or contact us, we may collect the following information:

  • Full name
  • Email address
  • Phone number (including WhatsApp number)
  • Delivery address
  • Payment information (processed securely — we do not store card details)
  • Order history and purchase behaviour
  • Device and browser information (for website analytics)
  • Any information you voluntarily share when contacting us

🎯 3. Why We Collect Your Information

We collect your personal information only for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Communicating with you about your order via WhatsApp and email
  • Sending you tracking updates and delivery notifications
  • Providing customer support
  • Improving our products, services, and website experience
  • Sending you marketing communications (only with your consent)
  • Complying with legal obligations

We will never collect more information than we need.

📲 4. WhatsApp Communication

When you place an order with SayitShop, we will contact you via WhatsApp to confirm your order, provide updates, and assist with delivery. By placing an order, you consent to receiving WhatsApp messages related to your order. You may opt out of marketing messages at any time by replying "STOP."

🔒 5. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard security measures to protect your data, including:

  • Secure SSL encryption on our website
  • Restricted access to personal information — only authorised staff may access your data
  • Secure payment processing through trusted payment providers
  • We do not store your card or banking details

While we do everything in our power to protect your information, no method of transmission over the internet is 100% secure. If you have any concerns, please contact us immediately.

🤝 6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • With courier and delivery partners to fulfil your order (e.g., name, address, contact number)
  • With payment processors to complete your transaction securely
  • With Shopify, our e-commerce platform provider, who hosts our store
  • When required by South African law or a court order

All third parties we work with are required to handle your information responsibly and in accordance with POPIA.

📧 7. Marketing Communications

We may send you promotional emails or WhatsApp messages about new products, special offers, and store updates — but only if you have given us your consent. You can unsubscribe or opt out at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Replying "STOP" to any WhatsApp marketing message
  • Contacting us directly at sayitshop.co.za

We will never send you spam.

🍪 8. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. By using our website, you consent to the use of cookies. You can disable cookies in your browser settings at any time, although this may affect some website functionality.

✅ 9. Your Rights Under POPIA

As a South African customer, you have the right to:

  • Know what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise any of these rights, please contact us directly via sayitshop.co.za.

👶 10. Children's Privacy

Our store is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

🔄 11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

💬 12. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us. We take every query seriously and will respond promptly.

🌐 sayitshop.co.za 🇿🇦 SayitShop — Proudly South African. Built on trust.