Shipping policy
Shipping Policy (South Africa)
1. General Information
SayitShop aim to deliver your orders safely, quickly, and reliably across South Africa. All orders are processed once payment has been confirmed.
Courier Services We Use
We work with trusted South African courier partners, including:
Courier selection may depend on:
- Delivery location
- Package size and weight
- Service availability in your area
Tracking information will be sent once your order has been dispatched.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Custom, repair, or special-order items may require additional processing time.
Delivery Timeframes
Estimated delivery times:
- Major Cities: 2–5 business days
- Regional Areas: 3–7 business days
- Remote/Rural Areas: 5–10 business days
Delivery delays may occasionally occur during peak periods or due to courier-related issues.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp to monitor your parcel.
Incorrect Address / Failed Delivery
Customers are responsible for providing accurate delivery details.
If a parcel is returned because of:
- Incorrect address information
- Failed delivery attempts
- Unreachable contact details
Additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your parcel arrives damaged or with missing items:
- Notify us within 48 hours
- Include photos and your order number
- We will investigate and assist with a replacement or resolution where applicable
Delays & Force Majeure
We are not responsible for delivery delays caused by:
- Courier disruptions
- Load shedding
- Severe weather conditions
- Strikes or unforeseen circumstances
10. Contact Us
For shipping assistance or questions:
Email: wikusm1987@gmail.com