Shipping policy

SHIPPING POLICY

Last updated: July 2026

Thank you for shopping with SayitShop — your proudly South African online store. Please read our shipping policy carefully so you know exactly what to expect when you place an order with us.

📦 Order Processing

The moment your payment reflects, we will WhatsApp you personally to confirm your order. We will keep you updated every step of the way — from when your product leaves our supplier to when it is on its way to your door. No guessing, no waiting in the dark. Just clear, friendly communication from us to you. 🇿🇦

Once your order is confirmed, we will ask you to choose your preferred delivery option:

Option 1 — Pep to Pep Collection (7–9 business days) We deliver your order to your nearest Pep store for collection. Convenient, affordable, and you collect at a time that suits you. We will notify you via WhatsApp the moment your parcel is ready for collection.

Option 2 — Courier Door-to-Door Delivery (7–9 business days) Prefer delivery straight to your door? Our reliable courier service brings your order directly to your home or office address anywhere in South Africa. You will receive a tracking number once your parcel has been dispatched.

🌍 Imported Products — Extended Delivery Times

Some products in our store are sourced internationally to bring you the best quality at honest prices. For these items, please allow the following timeframes:

  • International Sourcing & Import: 10–14 business days
  • SA Domestic Delivery: 7–9 business days
  • Total Estimated Delivery: 21–23 business days from order date

We will keep you updated via WhatsApp at every stage of the process.

🏠 Domestic Products — Standard Delivery

For products shipped directly from within South Africa:

  • Standard Delivery: 3–5 business days
  • Major cities (Johannesburg, Cape Town, Durban, Pretoria): 2–3 business days
  • Remote and rural areas: 5–7 business days

📍 Delivery Coverage

We deliver nationwide across South Africa. This includes all major cities, towns, and most rural areas. If you are unsure whether we deliver to your area, please contact us before placing your order.

📧 Order Tracking

Once your order has been dispatched, you will receive a tracking number via WhatsApp. You can use this number to track your delivery at any time. If you have not received your tracking details within 5 business days of ordering, please contact us.

⚠️ Delivery Guarantee

If your order has not arrived within 28 days of your order date, please contact us immediately and we will resolve the issue — no hassle, no stress. We stand behind every order we send out.

❌ Failed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the parcel, additional delivery fees may apply for re-delivery. Please ensure your delivery address and contact details are correct at checkout.

💬 Contact Us

Have a question? WhatsApp us or visit our website — we reply to every message.

🌐 sayitshop.co.za 🇿🇦 Proudly South African — delivering quality to your door.